Haryana Roadways is a vital transportation network, connecting cities and towns across the state of Haryana. However, as with any large system, there may be times when you encounter issues that require making a complaint. This guide will walk you through the process of filing a complaint with Haryana Roadways, both online and through traditional methods.
Article Contents
Understanding the Types of Complaints
Before you file a complaint, it’s important to understand the different types of issues that Haryana Roadways might address. Here are some common examples:
- Bus Delays or Cancellations: Unexpected delays or cancellations can be frustrating and disruptive.
- Rude or Unprofessional Staff: If you’ve encountered a staff member who has been rude or unhelpful, you can file a complaint.
- Overcharging: Haryana Roadways has set fares and overcharging should be reported.
- Unsafe Conditions: This could include issues with the bus itself (e.g., faulty brakes) or unsafe driving practices by the bus driver.
- Lost Luggage: If you’ve lost something on the bus, there may be a process to report and recover it.
How to File a Complaint with Haryana Roadways
There are several ways you can make a complaint to Haryana Roadways. Let’s explore your options:
1. In-person Complaints
- Bus Depot: Visit your nearest Haryana Roadways bus depot and speak with a supervisor or manager to register your complaint. They may have a formal complaint form for you to fill out.
2. Telephone Complaints
- Haryana Roadways Helpline: Call the Haryana Roadways helpline at 1800-180-2407. Be prepared to provide the time, date, bus route, and details of your issue.
- Depot-Specific Numbers: You can find a list of depot-specific telephone numbers on the Haryana Transport website (https://hartrans.gov.in/bus-stand-enquiry-numbers/).
3. Online Complaints
- Haryana Roadways Website: Visit the official Haryana Roadways website (https://haryanatransport.gov.in/en/locationmap), and look for a “Contact Us” or “Complaints” section. You may find an online form for submitting your issue.
- Email: Send a detailed email describing your complaint to one of the following addresses:
- transport.haryana@gmail.com (For General Queries)
- transport@hry.nic.in (For Online Booking Issues)
4. Written Complaints
- Send a Letter: You can write a formal complaint letter and mail it to the following address:
Transport Commissioner, Haryana 30 Bays Building, 2nd Floor, Sector 17C Chandigarh – 160017, Haryana (India)
Tips for Filing an Effective Complaint
To speed up the resolution process, keep these points in mind:
- Be Specific: Provide as many details as possible, including the date, time, bus route number, location of the incident, and the names of any staff members involved.
- Provide Evidence: If you have any photos, videos, or ticket receipts that support your complaint, be sure to include them.
- Be Polite but Firm: Even if you’re frustrated, it’s important to remain professional. Clearly state your problem and your desired outcome.
- Keep a Record: Keep copies of all your communication with Haryana Roadways, including any complaint numbers given to you.
Haryana Roadways Key Contact Information
| Contact Type | Details |
|---|---|
| Helpline | 1800-180-2407 |
| Website | https://haryanatransport.gov.in/ |
| Email (General) | transport.haryana@gmail.com |
| Email (Booking) | transport@hry.nic.in |
| Postal Address | Transport Commissioner, Haryana (See above) |
Bus noHr 746 V8081
Journey Jaipur to Gurgaon
Time 09:05
Gurdwara chungi se 5 sawari k tickets Chandwaji se kate kiraya pura liya . Passenger ko baqi pese lotane se mana kiya
सर नमस्कार मेरा नाम देव चौहान है मैं राजस्थान का रहने वाला हूं मेरे दिल की एक ही ख्वाहिश है कि मैं हरियाणा परिवहन निगम में नौकरी करना चाहता हूं लेकिन कोई मुझे यह कह दे कि तुझे हरियाणा रोडवेज में कंडक्टर बना देंगे तो सर मेरा मन अति प्रसन्न होगा मेरी एक तमन्ना है कि मैं जिंदगी में एक बार हरियाणा के इस जहाज में नौकरी करना चाहता हूं चाहे आप मुझे मेरी तनख्वाह भी मत देना धन्यवाद सर 🙏🏿🙏🏿🙏🏿
हरियाणा रोडवेज
28may 2024 9:30am
Conductor ID – sfd-s024
Route – kaithal to Jind
Conductor not return my “bakaya money ” 35rs after journey complite from kaithal to jind
I have many times request him for return money but he did not listen
And his behavior was also very bad
Dear HR officers please take action on it.it is not a question of 35rs it is question of Haryana roadways dignity
Thanks
Sanjiv kumar
Kosli to gurgaon bus stand time not match driver time not allowed morning time 5:30 am kosli se salhawas hote hu pataudi gurgaon time se phale 20 minutes kosli se nikalti ha sir isko kah bi gaya ha phir bhi nahi chalta hai ab isko
Bus no. HR63E0487 zirakpur se jhajjar wali bus ma ja Raha tha mara ticket no.jjr00642024060718050300110
Is bus conductor ko mana bola bi rokna ke liye or ma uske picha bi Baga per us na Mari ek bi nahi suni or bus ko Baga la gaya or muja karnal bus stand par hi chod Diya is ki Compland not ki Jaya or is ka sath sakt se sakt karywahi ke Jaya pls
Bus number HR73GV3161
Driver I’d. 222 DT
Bus type: Ordinary
Hansi to Gurugram
Dear Sir es bus ka driver swariyon k sath bhut battmiji se bat krta h or gali galoch krta h or chalti gadi me mobile use krta h hakikat me dekha Jaye to ek driver ko ase missbehav nhi krna chahiye. Or to or swariyon ko pani pine se mna krta h agr asi garmi me agr kisi swari ko chhkrr vgra aa jaye to enko to koi frk nhi pasta so aapse anurod h ki es driver ko brief kro taki enko apne Kam k prti jagrukta mile.
Haryana roadways HR55EB3619
Gurugram to Chandigarh
Bus conductor ne saman ke paise ka ticket nhi de rha tha manga to delhi isbt pe utar diya
Complaint to Haryana Roadways Bus Driver (Bus Number – HR 39E7154)
Respected Sir/Madam,
I take a bus from Chandigarh to Ambala City every day, or get off at Polytechnic Chowk/Civil Hospital Chowk, but today (25-06-2024) even after taking the ticket, the conductor asked to get off at Polytechnic Chowk, 3-4 passengers with me also did not get off at Polytechnic Chowk, but he did not let us get off at Polytechnic Chowk, or when I got off at Ambala City Bus Stand and clicked the photo of the bus, the bus driver spoke to me a lot very rudely or angrily, or said that the bus to Hisar does not stop at Ambala City Polytechnic Chowk.
Sir, my route is very close to Polytechnic Chowk, or Polytechnic Chowk is also a stoppage, the daily bus drops me at Polytechnic Chowk,
I request you that government employees should not behave rudely with passengers.
Rohit Jain
Ambala
M: 82955-87801
Hisar to bandheri bus timing 6.30 pm daly rutin bus connecter & driver counter per Lagann se pahely hi pich se hi sawari betha ker Lata hi or counter per waight ker rahi sawariyo ko seet nahi milti hai daily ka rutin bana rakha he or driver & connecter pichy se khud seet rok ker rakhta hai
On dated 30/06/24, in the morning time near about 06:30 my mother 60 years old alone going narwana to Chandigarh in haryana roadways bus no. is HR 39 E 3342. Bus conductor and Bus driver misbehave with my mother very badly…I request to you please take action on bus conductor and Bus driver….